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The NHS friends and family test

We always welcome as much feedback about our services and care from our patients. Below are the monthly results of a survey we provide regularly at the practice. 

HOW LIKELY ARE YOU TO RECOMMEND OUR DENTAL PRACTICE TO FRIENDS AND FAMILY IF THEY NEEDED SIMILAR CARE OR TREATMENT?  

Month:October 2015 3 patients completed questionnaire

Extremely likely 3 patients        Likely    Neither likely or unlikely          Unlikely          Extremely Unlikely

COMMENTS MADE:

The service was very good, I am very pleased with the service!

Reassured treatment good!

Helpful and informative and friendly!

Lovely service always with a smile and friendly atmosphere!

Excellent Service from staff and sympathetic dentist.

Always a pleasure to come how many people can say that about their dentist!

I have already booked another appointment also it was very good.

Very Professional, caring + much appreciated! Felt in very safe hands despite anxiety 

The dentist are very nice and helpful

Always treated with respect

Good service from all involved perfect

Friendly, helpful staff who do their best to put you at ease

A friendly calm atmosphere

Friendly staff, very gentle and good explanations of what they are doing, advising. I didn't feel told off even though I hadn't been to the dentist for 6years! I know feel i know how to look after my teeth!

Mr Martin Brown is so caring and good.

 

      We always take the utmost care in our services, if you have any feedback about your experience with us please let us know.       

Here at the Buxton Dental Practice we pride ourselves in patient satisfaction. We make sure that our patients always have a pleasant experience and feel comfortable and relaxed when they visit us.

 

The practice has recently undergone a Care Quality Commission (CQC) inspection in which the practice was inspected and analysed for its standards and quality of care. We are pleased to say that the practice passed the inspection with flying colours! We like to keep the communication from patients very regular so we always provide ways patients can provide us with any feedback which is always welcomed.

 

The staff here are always happy and go out of their way to help you with anything you need.
— Female 45 yrs
All the dental team are always very friendly and put you at ease. The dentists explain what they are doing which I find very reassuring. I feel well looked after.
— Dawn 53yrs
I have never been keen on seeing the hygienist in the past as I have had some bad experiences in the past but when I saw Joanne I was pleasantly surprised. She is really gentle and friendly. I don’t mind going now!
— Richard 51yrs
P..P..P..Perfect sums up Martin. He’s been my dentist for a very long time and I have put all my trust in him. He always fits me in when I need an appointment.
— Marilyn 69yrs